Saturday, June 18, 2011
The DRS debate
Sunday, June 12, 2011
Networking
“Network for net worth” ran the tag line of our Intra College cultural festival Transloocent last year. The focus unmistakably was on networking.
My cousin always keeps saying, “As much as your academic qualifications, professional achievements, hard work and dedication, the recommendations you get are required for you to move higher up in an organization or elsewhere, an equally important determinant of such a growth would actually be the power of your network”. Those words actually seemed to be pretty heavy to me when he first said that to me, way back in my engineering days. I hardly understood any network other than those we used to solve using Kirchoff’s laws and Star-Delta conversions back then.
But yes, reflecting back on it today, from the threshold of entering a new company with new responsibilities, I guess it’s absolutely true. Being in the right network, or within the circle of right people, is one of the important keys to one’s rapid professional growth.
No wonder we have seen many networking sites mushroom over the years. In the era of the internet, getting back in touch with your long lost schoolmates or college mates is no big deal. In fact, the power of internet and social networking has made sure that the world has indeed shrunk. Earlier, it never used to be this simple, but thanks to social networking, not only me, but people from my dad’s generation have been able to get in touch with their long lost friends and acquaintances very easily.
Saturday, June 11, 2011
Is the Jan Lokpal enough??
Scene 1: A very busy traffic junction in Pune.
5 roads converge here and the traffic signal typically takes 180 seconds to turn green, once its red. He overshoots the signal by a whisker and is caught after the junction by the traffic police.
Traffic Police : “License please”
He: “Here you go”
TP: “RC, Insurance and PUC?”
He: “Sir, forgot to get it today. It’s at home”
TP: “Keep the vehicle also at home. Pay a fine of Rs.200 for breaking the signal, Rs 500 for not having the RC and Insurance, Rs 100 for no PUC.”
TP: “Oh wait, this looks like a Gujarat vehicle. And I guess you are not having the NOC either. Another Rs 500. So take this, pay Rs 1300 and then take your vehicle and license”
He: “Sir ye Rs 100 leke maamla settle kar deejiye na please”
Scene 2: Regional Passport Office, Jaipur.
She has just applied for a passport. She needs a passport immediately as she has got an opportunity to go abroad in 15 days. Even the Tatkaal scheme takes atleast 30 days. She goes to meet the passport officer
Passport Officer: “It isn’t possible to issue a passport so fast madam. Whatever we do, there are a few procedures that need to be followed, and those take time”
She: “What is the procedure which takes the highest time?”
PO: “Police Verification”
She: “Here. Keep this Rs 500. I will take care of the police verification. Please make sure that this passport is ready in 10 days”
Scene 3: Hazrat Nizamuddin – Jhansi Intercity Express
He has a General ticket between Delhi and Agra and has got into the AC Chair Car. The Travelling Ticket Examiner comes asking for the ticket, and he shows him the General Ticket.
TTE: “?”, with a confused look on his face.
He passes on two Hundred rupee notes to the TTE.
TTE: “But the full fare for Delhi to Agra is Rs 513. You have a ticket for Rs 73. So you will have to pay the difference amount of Rs. 440”
He: “Ye rakh leejiye aur aap handle kariye”
Scene 4: Tirupati, in queue for darshan of Lord Balaji, almost near the sanctum sanctorum
The NCC security guards are simply pushing all those who are coming, so that nobody waits for long and the queue keeps moving.
NCC: “Jaragandi, jaragandi”
He quietly slides a Hundred rupee note into the guard’s hands.
He: “Now don’t disturb me for one full minute”
So where should the fight against corruption actually begin? Who is actually responsible for corruption? Corruption has grown over the centuries, mainly because there are people who are willing to bribe and get things done. Such things as mentioned above, happen almost every day in every other part of the country.
So as much as the Jan Lokpal bill and other allied actions are required to curb corruption, the real fight has to begin with a mass movement at the grass root level. Mass campaigns have to be started to educate the people in the country. The biggest challenge I believe, will not be the passing of the bill, but implementing the same at the ground level.
Friday, June 10, 2011
Pune Calling . . . Again!! :-)
I will be reaching Pune, in less than 72 hrs from now, this time, to start fresh, as a corporate professional. As I embark upon this new journey, after perhaps what could be termed as the biggest vacation of my life, till I retire, I have a set of mixed feelings. This is mainly because, Pune is the place where I have already spent a good two years and possibly the best two years of my life.
However, when I land in Pune this time, it won’t be the same again. I will not be going to the paradise called Lavale where watching sunrises and sunsets was a blessing and walking through the clouds was an experience to die for. I won’t be able to walk up and down the hill, at my will. The place in itself had some kind of an aura, which is sure to keep us all dragging back, attracting like a magnet.
Staying close to Lavale, however is a consolation. But then consider this, when it rains, though you are in Pune, you still cannot walk amidst the clouds. On bright sunny winters, you still cannot enjoy those sunrises and sunsets whenever you wish to.
I will also not be having the company of those wonderful people, with whom I have built memories for life, the parties and the dinners, the jokes and the fun, the long poker nights and the great debates and discussions on all the topics under the sun.
That I love the city, the weather, the culture and the people is a great positive for me, having got a second opportunity. The best thing about going back to the same city where you have already lived in is that you already know the place, the people, the important landmarks, restaurants, malls and so on. But the flip side is that you would not have much to explore. You will end up going to the same “good” places all over again, sans the “good” people.
However, I am excited about the new journey ahead, new challenges, new assignments in a new role with new responsibilities. After staying in the hostel for two years, where you literally had nothing to bother about, this transition is going to be pretty challenging, because in the new episode, you have everything to bother about!! I am sure that I will also make new friends as well, stay in touch with the old ones also. I will also visit Lavale for the occasional feasts (for the eyes only :P). Hope that my love affair with the city continues for many more years to come.
Pune, here I come again!! Second innings to start soon…
Thursday, June 09, 2011
5 things I missed out on . . .
The last two years have been a wonderful episode in my life. Had the best time of my life, got to know a lot of diverse people, got to be a part of a wonderful team with wonderful teammates, experienced a lot of things for the first time, dinners, parties and what not, got hands on experience on leading a team, achieved most of the goals which I had set for myself and most importantly, made friends for life. If given a chance to relive any part of my life again, I would, without any hesitation, want to relive the past two years over again.
This post however, tends to highlight a few things which I missed out in the last two years. As they say, every coin has two sides and everything comes with two aspects. You cannot get everything. Here, I try to recollect five such things, or rather five of the most important things which I think I missed out on, in the last two years
1. Television
Watching the television went down drastically. Earlier I used to watch a few channels, debates, discussions, documentaries and some music channels very regularly. Staying in a hostel, with a common TV connection, meant that you only watched big cricket matches, EPL, sometimes tennis and very very occasionally F1. I still vividly remember watching some of the big WC cricket matches, Federer winning at Roland Garros in 2009, some of the awesome Football matches, WC Football. But that was all about it. No debates, no discussions, no talk shows, no documentaries. Which meant, you did not have too many perspectives and opinions to fall back upon.
2. Reading & Blogging – Newspapers and Books
This was one habit which I was very proud of. But once into MBA, everything came to a standstill. Though we had subscribed to a couple of newspapers, it was more of a formality and nothing else. Though I used to read, it was minimal. Reading books also went for a toss, not because I couldn’t find time or motivation, but because when there was time, there wasn’t the mood, and when there was the mood, there was no time. Google, Wikipedia and Internet is another of the reason for that deterioration. With the MBA and hostel lifestyle, everything was readily available on the internet.
Blogging also took a major hit, as, when inputs stop, there won’t be too many avenues for the output either. At one point of time, I really used to feel bad when I used to see the statement “An avid blogger – since June 2007” in my resume and wonder what will happen if some recruiter actually goes through my blog and sees how avid I actually was.
3. Home food
This was something I really missed. Food prepared by mom, some specialties and delicacies that are prepared only during certain occasions, the festivals and the ambience in itself. Responsibilities and the rigour, ensured that the number of trips to home reduced drastically, and that made sure that all those luxuries remained exactly that!!
4. Health
Constantly eating outside – more of the unhygienic and junk food, minimal exercises and physical activities made sure that I lost control of my diet. Never once did I gather the motivation to visit the gym. Table tennis was intermittent in the two years and jogging down the hill and up back again was also the same. All in all, put on weight, and was termed as overweight during the pre employment medical examination at my prospective company.
5. Personal life
As I had some goals in mind on the professional front, I also had some dreams on the personal front. Dedication (or rather over dedication) to certain things during the last two years, did not give me enough time to chase those dreams and that is the only regret I have of the last two years, if I have any.
Well, as a very good friend of mine always says, “Everything in life is nothing but a tradeoff. You win some, you lose some”. I guess it is true, and nothing can be done about that. Time to move on J
Wednesday, June 08, 2011
Managing Change
Change is the only constant. Sounds like an oxymoron, but guess it is true. Things change, people change, situations change, circumstances change, cities change, lifestyles change and what not? Everything changes and that makes life challenging.
Change is not always taken well. Mostly because it means it will affect your way of life in some way or the other. New power plant projects are opposed on the pretext of environmental changes, infrastructure developmental projects are opposed on the pretext of convenience changes, leadership changes are generally taken with a lot of apprehensions, organization changes are taken with lot of skepticism and so on.
Talking about organizational change, it usually happens because of two reasons. It can be because the organization has changed its strategy and policies or because the top leadership or management has changed. In the former case, the people end up doing different things, and in the latter case, people in the organization have to do the same things differently. Which one is difficult? I have had the opportunity to witness big and significant “changes” of both types and let me answer it from my experience.
In the first case, when the strategy and vision changes, the priority and the focus can change to something drastically different. Something totally tangential may be needed to be implemented. Though this is in itself not so bad; but considering the fact that implementing it and executing the new changes might be very difficult, is the root of the problem. And this becomes even more excruciating if the company keeps changing its strategy every two yrs, so that priorities keep changing and there isn’t time for people to drive that change and wait to see the results of it. A simple change in focus from product quality to customer satisfaction, in a large company can make the life of a lot of people at the execution level miserable.
In the second case, when the leader at the top changes, the leadership team also almost often changes. This brings in changes in the way things are done. More often than not, the strategy and vision of the organization may not change, but only the way in which it is achieved may change. This doesn’t require doing something altogether different, but only do things in a different way. There will be some changes in the priorities as well with a leadership change, but those changes will rather be minimal and inconsequential in magnitude at times.
I personally feel that coping up with the first type of change is more difficult than the second type, mainly because the first type requires a change in the mindset and exemplary execution skills. Unless you are yourself convinced about the change, you cannot implement the change.
Tuesday, June 07, 2011
It's all about money, honey!!
“For the first time in life, I am disappointed with Sachin Ramesh Tendulkar. I don’t want to be vocal about it and hence am telling only a few people”, said a very close friend of mine.
“If he is disappointed with Sachin, Sachin must have definitely committed some crime”, I thought. For all I know about this friend of mine, he is the true testimony of the statement that in India, cricket is a religion and Sachin is God. He knows every statistic of Sachin by heart and can recollect any moment in history about Sachin at any time of the day, or night. He supported every team Sachin played for (read Mumbai Indians), and his wardrobe was full of Team India or Mumbai Indians merchandise. For him, Sachin truly is God.
I tried to enquire the reason behind his disappointment, and came to know that Sachin’s decision to withdraw from the Test Series against West Indies. The announcement had come towards the end of the IPL season. With the Indian team already missing out on the services of Virender Sehwag, Gautam Gambhir, Zaheer Khan, Ashish Nehra et al, this was a huge blow. Sachin was already rested from the ODI and T20 series, but was expected to join the team in time for the Test Series.
People started speculating the reasons behind Sachin opting out of the Windies tour. Some said that he wanted his most awaited 100th International Century to come at Lords, the Mecca of cricket against a formidable opposition and not against a weak opposition like the West Indies. Conspiracy theorists would have come with a hundred other (il)logical replies, but Sachin chose to put a rest to speculation and said that he wanted some rest and wanted to take some time off cricket in order to spend some good quality time with his kids.
“What was he doing, when the whole IPL was going on? He could have opted out of it and stayed back with his family and kids and spent time with them then. Country should always come first and everything else should come later”, he said. It wasn’t difficult to sense his anger and frustration at that point of time.
Was it the money in the IPL which had attracted Sachin? I really doubt Sachin would be after money at this point of time in his career. Was it the relatively lesser amount of cricket that needed to be paid in IPL vis-à-vis the Test Series, that prompted his decision? Maybe, maybe not. Is Sachin experiencing any signs of ageing? Could be. Or has he achieved everything he possibly can? Not really. Time and Sachin are the only places where you can expect answers.
Monday, June 06, 2011
Succession
Why is succession so important? People at the top cannot keep working for ever and hence change is mandatory. Age, health, opportunities etc can be the various reasons why this change happens. For big organizations, it is all the more important to plan the succession properly, because the market outside is highly competitive. If the organization loses focus even for a while, it can land in trouble, lose its competitive advantage, lose the momentum and fortunes could get reversed in no time.
Thus, it is important to plan the succession, in such a way that the right person is selected for the job. By right person, the person has to have a consistency with the vision of the organization and someone who can take the organization forward with minimal glitches. Other considerations include the period for which he will be in that particular role, whether he will mix with the culture of the organization, whether he has to be external or internal and so on. The incoming person also needs to be given sufficient time to be groomed so that he fits the roles and responsibilities.
Succession planning is not only that. Every organization is like a pyramid and at every level, few people get left back and only the best qualify further. It is also observed in many large organizations, that succession battles are at times fiercely fought. Once a succession happens, there is a tendency for a few others to leave the organization. Keeping that in mind, succession planning should also plan how to fill those vacancies as well, so that morale within the organization doesn’t fall.
Though it is easy to get carried away and believe that some people tend to be indispensible to the team/organization, in reality it isn’t so. No individual is greater than the team. I have seen this personally on more than one occasion. Firstly, when I quit from my first job, I used to single handedly handle a lot of things for the territory I was in charge of and also for the area [Area is a combination of two or more territories. In our case it was four]. I was convinced that even after leaving, I would still receive calls and Emails from my colleagues, the dealers and their staff. But to my surprise, not a single communication came. No call, no Email, No message, nothing at all. Secondly, when my seniors from the team graduated and we were left alone, I was very apprehensive on how the team would run. But it in the end, we did manage a good show. The work, will eventually teach you how to do it. So will people who have taken over from us run the team without any major hiccups over the next year. So I have come to strongly believe that teams and organizations, do not run because of an individual nor do they stop running because an individual leaves it.
Which brings me to another crucial point to conclude. Think about the Indian cricket team – especially in the test arena. At times, I feel that we are solely dependent on the trio of Sachin, Dravid and Laxman to win/save matches for us. But it’s high time we groom others. Eventually the trio has to retire, and most likely they all will within a matter of a year or so. They have been sticking around for quite a long time now and they aren’t getting any younger by the day.We have a fairly decent and young side for the ODIs and the T20s. But the average age of the test side is pretty high. If these people do not retire soon and make way for youngsters, we may be jeopardizing the future of Indian Test cricket, just because a deserving Suresh Raina or a Rohit Sharma or a Virat Kohli doesn’t get enough exposure at the big stage. It has happened in the past, when Javagal Srinath was sidelined, just to ensure Kapil Dev breaks Hadlee’s record, and if we do not learn from our mistakes, its sad.
Sunday, June 05, 2011
The big race against time . . .
He hurriedly looked at his wrist watch as he got out of the Auto at the Nizamabad railway station. 06:09 P.M. it read. Barely 6 minutes for the Nizamabad Vizag express to depart.
“I have arrived just in time”, he thought as he paid the auto driver and made his way to the ticket counter. He had nothing more than a backpack, and so it wasn’t a big problem for him to make way through the crowd. The Public Address systems at the railway station were repeatedly making announcements that the train would depart from Platform No.2 in three different languages.
He quickly reached the ticketing counter in less than a minute, but was shocked to see the queue today. “It never is this crowded at this time of day”, he said to himself. He tried to recollect if it was a weekend or a festival season, but failed to answer in the affirmative. The heat was also sweltering and there were atleast 25-30 people standing in the two different queues in front of him. He tried to stand in the shorter of the queues and reached out to his wallet for the exact change. Saving a couple of seconds would be very crucial in determining if he would be able to take the train or not.
The Nizamabad Vizag Express was newly added and ran only on Thursdays, Saturdays and Sundays. He used to come to Nizamabad frequently on his official visits and generally used to take the daily passenger that runs between Secunderabad and Nanded. The journey used to take a painful four and a half hours for the 160 kms. He almost always used to have one day trips and hence leave from Hyderabad in the morning and reach back at night. The passenger, required him to leave from Hyderabad at 7:20 A.M. in the morning and again take the train at Nizamabad at 5:10 P.M. in the evening. This effectively used to give him only around 5 hours at Nizamabad and used to be pretty hectic on his schedule. The Express, on the other hand was a super fast train and used to cover the 160 kms in just about 3 hrs. So the introduction of this train, was a great benefit to people like him, as it gave them an additional one hour at Nizamabad and also ensured that they reach Hyderabad before the other train.
The platform No. 2 was on the other side of the station and he had to take the foot over bridge to reach the other side. On a normal day, he would have had the choice of crossing over to the other side over the tracks. But today, the train was already on the platform, and from where he was currently standing, he could vaguely see a train arriving on Platform No. 1 as well. He looked around for the digital indicators and saw the Devagiri Express between Secunderabad and Mumbai arriving on that platform. PA systems also started making announcements.
“Ah, now I know the reason behind the sudden rush today”, he said to himself. The heat was killing and he was getting frustrated. The other queue seemed to be moving faster, and in his queue, only 10 people appeared to have got the tickets in the last two minutes. He looked at the watch again.
6:13 P.M
He was thinking about the station, its architecture and all other obstacles that he will have to go through, once he got the tickets, in order to be able to catch the train. He mentally picturised the book vendor on his cart, the bunch of children drinking fruit juice at the nearby stall, the TTE of the train just arrived in an animated discussion with the Station Master and so on. He was also wondering which side of the overbridge to get down from. Whether to go right or to go left. He decided to leave it on his instincts at that point of time, depending on the conditions that exist then.
As he was still thinking, the PA system made the final announcement for the departure of his train. He was still two people away from the counter. He had almost lost his cool now. If he missed this train, the alternative would be to go by road on Govt. buses, and a painful five and a half hours, once he got the bus. He felt tremors at the thoughts of travelling by road. By then, his turn at the counter had arrived.
“Secunderabad”, he said.
“Rs 73”, said the voice on the other side.
He had only Rs.56, in exact change. Suddenly it flashed to him that he would be travelling in a Superfast train and not a passenger. He took out his wallet and gave the remaining change. By then, the crowd behind him had already got restless and had starting shouting at him.
He collected the ticket and ran as if there was no tomorrow. In a distance, he could hear the loud whistle of the train. As soon as he reached the overbridge, he took three steps at a time, sometimes even more. He had only one objective, to reach the train before it took off the platform. By now, he could see the train, and it was already chugging slowly out of the platform. The way he dashed, from the ticket counter to the platform, would perhaps even put Usain Bolt to shame. He cellphone rang a couple of times, he ignored.
Now came the crucial decision to be made. Right or left?
In a split second, he decided to go right. Not because it was less crowded (it was more crowded rather), but because the train too was moving to the right. Moving in the direction of the train would give him a higher probability of catching the train. By now, the train too had caught sufficient momentum.
As, he reached the platform, the sight he saw, made his heart skip a beat. The doors to all the compartments were closed! He wondered, “How do I get in?”
He waited for a couple of more bogies to pass on. He also was steadily moving forward as he did not want to experience a jerk when he would eventually climb into the running train. However, every compartment that passed had its doors closed. He later realized that the train runs from Nizamabad to Secunderabad, literally empty, and most of its passengers had reservations from Secunderabad to Vizag.
He was disappointed. However, he did not lose hope. By then a sizeable crowd had already gathered on the platform and on the over bridge and were watching the scene. He looked backward towards the remaining part of the train. By now, he had already reached almost the beginning of the Platform. There were four or five bogies remaining. In the first bogie that was to follow, he saw a couple of people standing at the door. He signaled at them and shouted in the local language, but they did not understand, nor did they move in.
There was one bogie, which had a door open, but that too wasn’t in his fortune. Two more bogies passed and there were two more after the current one. At this moment a thought crossed his mind. He wondered, if the doors are indeed locked from inside or they are just closed. He decided to take a chance. On the rear door of the current bogie. As the train was moving fast, he had to push the door with quite a bit of force.
“Thud”, the first door was locked.
He had very little time before the next door. “Thud”, the second one was locked too. Or was it not? He felt a slight opening in the door.
“THUD”, this time he tried harder. The door opened, miraculously, and he woke up with a jerk!!
Saturday, June 04, 2011
Go Baba!!!
Two major fasts in two months and it’s all in the news. First it was Anna Hazare for the formation of Jan Lokpal and now its Baba Ramdev’s turn. I was initially not too keen in following this one. At times, I used to get a feeling that such activists will be born in exponential numbers in the days to come, and the effectiveness of such an action will go down. But the actions taken by the Govt. or the lack of it rather, has prompted me to keenly follow it.
I was reading the Editorial in the Indian Express today where the editor had cautioned the activists viz. Anna Hazare and Baba Ramdev against two things. Firstly, the Govt is trying to seek more time, by asking opinion of State Chief Ministers and political parties on the Lok Pal draft. By doing so, it has bought itself more time, and in this time, it expects or rather hopes that the unity of the Civil Activists collapses. Secondly, the kind of attention that Baba Ramdev has received, the kind of VIP welcome at the airport, the meeting in a 5 Star hotel, they have made Baba a celebrity today and the same people will question him tomorrow.
Hardly had I finished reading the piece of article and I saw it happening live on TV. The Govt has also appointed the best possible person for the negotiations. Kapil Sibal, a noted advocate, knows very well how to turn things on its head. That’s exactly what we saw today. On the basis of one written note from one of Baba’s assistants, he has managed to gain an upper hand in this duel. Shrewd that he is, he has got an avenue to divert the focus from the main issue under consideration. Added to that, the question from various leaders from the Ruling political party, as to where is Baba funding his fast and how is he doing so? And added allegations that the fast is sponsored by the Opposition Party and its sister organizations and that Baba is their agent.
I fail to understand, how does that even matter. What has Baba’s funding got to do with his demands and the kind of mass support that he has generated? How does it even matter, who is supporting Baba and who is Baba representing? What is the Govt. planning to do to get the black money stashed in foreign banks? What is the Govt. doing to meet the demands set forward by the activists? Instead of answering these important questions, the Govt. has cleverly managed to divert the attention elsewhere. And rightly as the editor had expressed concerns over the Govt. attempting to break the unity of the Civil activists, the first signs are already visible. Anna Hazare, who till yesterday was openly supporting Baba, and had also warned Baba about the shrewd goons in the Govt, has today chosen to remain silent. By adding the VHP and RSS angle to Baba’s supporters, they have practically made sure that Anna doesn’t openly support Baba as he doesn’t want to be associated with the RSS or VHP. Other Civil representatives have given conflicting statements on the matter.
If not for anything, I would want to see how the events unfold in the coming days. If not for anything, support Baba Ramdev and teach those goons in the Govt. a lesson for their life. Let us be united in our fights. Go Baba!! These politicians are way too clever. Do not let them succeed in foiling your attempts. The country is with you J
Friday, June 03, 2011
What has changed??
They say time is a healer and can change a lot of things. With time, politicians change parties and ideologies, companies change strategies and policies & individuals change opinions and perceptions about people and surroundings.
I have observed one such change in myself over the years. A few yrs back, as I had graduated from the engineering college, I was strictly against going abroad for working. I used to feel that those who do that, are not paying back for their country, which has done so much for them, their education by subsidizing it and to the society which has seen them become what they currently are. I have taken potshots at them, in this very blog of mine a few yrs back. Back then, I was totally shut to the idea of going abroad. Then I had an opportunity to visit Malaysia for a conference, which changed my perceptions about foreign nations and I started becoming open to the idea of going abroad for studies alone. I strongly used to believe that there existed equal number of opportunities within India and that Indians alone can come to uplift their fellows.
Today, if not totally opposite to what I believed a few yrs back, I am atleast not averse to the idea of people going abroad to work. I am not averse to myself going abroad for a few yrs either. Earlier, I always used to feel that becoming an entrepreneur was never my cup of tea. Today, I am not averse to that idea, if not pursuing that dream in a fully fledged manner.
So what has changed?
The Govt. and its policies? – Not really
The economy? – Not too sure [Honestly, I did not have much knowledge about the economy back then]
The conditions at home? – Not much either
The prospects abroad vis-à-vis what they are here? – Not that either
What has perhaps changed, is my awareness of a lot of things over the past few yrs. I had an opportunity to work for a great company for a few yrs, interact with some real interesting people, understand their outlook about things. I went for an MBA and as a part of that, met some great people – in peers and in professors – and those interactions made me much more mature. I started reading much more and that has opened up a lot more perspectives in front of me. I started involving myself in debates and discussions, just to get fresher perspectives on things. My own reasoning and analytical abilities have perhaps improved over the years and that takes me towards making opinions such as these. So, more than any major changes happening in the external environment, it is the conditioning within which has changed over time and this has brought about a change in the opinions and perceptions that I have today. I am also aware that they may change again, a few yrs down the line. To conclude, it is a process of continuous evolution. What is right today, need not necessarily be right tomorrow.
Thursday, June 02, 2011
The Power of Empowerment
One of my major learning’s from the past one year of my MBA life, where I had the privilege to lead a team in the Students’ Council, is undoubtedly the wonders empowering teammates does. During the initial period, we were very skeptical about giving freedom and liberty to do things as per their thoughts and considerations. We used to insist that a particular thing has to be done in a particular way and nothing else will do. We were hardly open to new thoughts and ideas. But slowly when we started realizing their potential, and started empowering them to take decisions on daily activities, it came as a real surprise. All of them indeed exceeded our expectations and conducted events after events in a manner much better than before. And now that we have moved out of those responsibilities, the people who had worked with us and have taken over from us, are doing wonders out there. I am sure they will make us all proud in whatever they do.
This has taught me an important lesson. Trusting your teammates is one of the most important aspects in a team. Trust them on their capabilities, willingness to learn and perform, to do well. As a team leader, you should want your team to succeed and keep encouraging them to do better and better every time. Small milestones have to be appreciated and large victories have to be celebrated. Giving them freedom in what they do, will make them more responsible towards the team and encourage them to give their best. Research also has shown that empowered employees perform much better than normal ones who just do mechanical labor at the instructions of higher ups. I have no reasons to disagree, primarily because, when you empower someone, you are asking him to think, challenge and decide on certain things. When you give that kind of a freedom to someone, he knows that he is accountable to certain things and is being watched, and at the same time, he is also aware that his actions are important to the outcomes of the team.
I also had a contrasting experience to this recently at Hyderabad. We had been to the Go Karting Zone in the Parking Lot of the International Airport, where the parking rates were supposed to be Rs 50 for Go Karting customers (it was the same parking used by airport customers as well). When we were exiting the parking, we were asked to pay on a per hourly basis, as normal airport customers would do. The reason given was that we had come in a Cab and cabs weren’t eligible for the same (because of some prior experiences of Cab drivers misusing the facility). We, being relatively free, were hell bent on getting to the depth of the matter. The person at the gate had to call his superior, who listened to the entire story, but still couldn’t do anything about it. We insisted on going to the higher ups, but he said they are not on duty and we can contact them only next day. We persisted and eventually he made a dozen odd phone calls and let us go. But the point is, if he, or even the person at the gate is empowered to take decisions on knowing that we are genuine customers, and not misusing the facility, we would have drove away happily. In these days of customers being very demanding, it is imperative that executives who are the touch points with customers make decisions at the moment, because in most cases, the customer doesn’t wait. And once lost, the customer is gone forever. Empowering such executives to take some decisions which can help the customer and/or company will go a long way in enhancing customer satisfaction.
Wednesday, June 01, 2011
Power Problems !
Last night was agonizing. On the one hand, we have been yearning for the rains so that we can get respite from the sweltering heat. But when it finally rained, cats and dogs, accompanied by lightning and thunderstorms for hours together, it still was uncomfortable. The reason? No power. Though there was a temporary relief from the heat, no power throughout the night made sure that the relief was only short lived.
I had thought that our power problems were over. I can vividly remember my school days, when I and my brother used to sit around a candle, to do our homework or study. Those days, power cuts and load shedding was a regular practice. Every day, the number of hours with power almost always equaled the number of hours without. Slowly with the advent of technology, the candle was replaced by an Emergency Lamp, and then eventually by a Battery Invertor, But all of these have their inherent limitations. I am sure this has been the story with every middle class family in semi urban and rural India.
20 years hence, if today, we do not have the technology to safeguard our power generation and transmission systems against heavy rains, lightning and thunder, what have we achieved? We are living in the 21st century. We talk about this being an Asian century.
I was reading somewhere, that out of every hundred units of power that is generated, 10 units are lost during transmission (apparently due to poor technology), 20 more units are supplied to farmers either free of cost or at a heavily subsidized rate (thanks to our politicians’ pre election promises) and 30 units gets stolen by illegal means. That leaves only 40 units for normal consumption. If this doesn’t lead us to shortage of power, where does it lead us to?
What is the solution? Well, there is nothing which can be done to stop the politicians from making promises and standing by them. But we certainly can tackle the other two problems. Transmission losses can be minimized by adopting better technology and thefts can be stopped by having strict regulations and enforcing them effectively. If capital is a matter of worry, privatization is the way out. Some cities in India have private companies handling the distribution of power, and people in some of such cities have never ever heard of a power cut in the last two decades or so. Even if there is, it’s just a matter of a few minutes. Open up the sector and there will definitely be a good number of takers for the same.